General Questions
Who are we at Fire Products NZ?
We are a family-owned business based in Southland, New Zealand, specialising in fire safety with over three decades of expertise. Our experience in the safety industry is the backbone of our product knowledge and customer confidence.
What range of fire safety products do we offer?
We provide a comprehensive array of fire safety products, including a variety of fire extinguishers, cabinets, blankets, hose reels, smoke and heat alarms, and all the necessary fire signs
How do we ensure compliance and quality of our products?
All our products meet the stringent NZ Standards like NZS 4503 and AS/NZ 1841, ensuring they are not only compliant but also of the highest quality.
What makes our foam fire extinguishers environmentally friendly?
We have recently advanced our commitment to the environment by ensuring that our foam extinguishers are fluorine-free. This significant development places us at the forefront of eco-friendly fire safety solutions, ahead of many competitors, reflecting our dedication to sustainability without compromising quality or effectiveness.
What is our company ethos at Fire Products NZ?
Our ethos is centred on honest dealings and peaceful sleep, which translates into providing trustworthy advice and reliable service.
Product & Service Questions
What types of fire extinguishers can you find with us?
We stock extinguishers suitable for a variety of environments, including hospitality, vehicles, offices, earth-moving, logging, fishing and charter boats, ranging from water to CO2, dry powder, foam, and wet chemical types.
Can we cater to specific industry fire safety needs?
Absolutely, we supply fire safety products and services to a diverse array of sectors such as hospitality, forestry, marine, motorsport, and entertainment, to name a few.
How do we help customers select the right fire safety equipment?
Our extensive industry experience guides us in assisting customers to choose the correct fire safety equipment for their specific needs. You only need to ask to receive our experienced guidance.
Besides selling fire safety products, what other services do we provide?
Our services are comprehensive, covering every aspect of fire protection and prevention, including the supply and training in the use of portable fire products.
Do we offer training in the use of fire safety equipment?
Yes, we pride ourselves on providing training in the proper use of portable fire products as part of our commitment to safety.
What can you expect from our customer service?
We are dedicated to providing clear communication and prompt, hassle-free service, as evidenced by the positive feedback from our customers.
How long have we been in the fire safety industry?
With over 30 years of service, we have built a legacy of trust and dependability in providing fire safety solutions.
What kind of support do we offer after purchase?
We stand by our products with robust customer support, ready to assist with any queries or issues post-purchase.
Can we help with fire safety compliance for your business?
Certainly, we can guide you through the selection of compliant fire safety equipment, ensuring your business meets all NZ fire safety regulations. We are also able to provide the guidelines for installing your own extinguishers so they meet NZ standards.
Delivery & Contact Questions
How do we handle product delivery at Fire Products NZ?
We offer tracked delivery service across New Zealand's main islands, ensuring products are shipped directly from our warehouses to guarantee freshness.
Where is Fire Products NZ located, and can you visit us?
Our office is at 234 Nelson Street, Invercargill, New Zealand. While we do not store extinguishers on-site, we warmly welcome all enquiries.
How can you contact us for enquiries?
You can reach us through the contact form on our website, email us at info@fireproducts.co.nz, or call us directly at 021 818 779.
What delivery services do we use for our products?
We utilize a reliable courier service rated for extinguishers, to ensure safe and efficient delivery of your fire safety products throughout New Zealand.
Other Questions
Do we offer any guarantees on our fire safety products?
Yes, we stand behind the quality of our products, all of which are compliant with NZ standards, offering you peace of mind with your purchase.
What support do we offer in case of an emergency with our products?
In case of an emergency, our experienced team is equipped to provide immediate support and advice to ensure your safety and product effectiveness. The couriers we use are rated for dangerous goods management.
What should you do if you have a specific request or need a bulk order?
For specific requests or bulk orders, we encourage you to get in touch with us so we can accommodate your needs and provide a tailored quote. 021818777 or info@fireproducts.co.nz
Do we provide installation services for our fire safety products?
While our primary focus is on supplying fire safety products, we can offer guidance on installation and refer you to professional services if needed. We can also provide you with a schematic of an approved installation, so that you can do this yourself if you wish, while meeting compliance standards.
How do we stay up-to-date with fire safety regulations and standards?
We continuously monitor updates in fire safety regulations and standards to ensure our products and services are compliant and current.
